POLICY GIFT CARD*
Give a pleasant SPA experience to a loved one. The Gift Cards are valid for 6 months and can be used, by booking, from Monday to Sunday (subject to availability). We inform our Guests in possession of Gift Card that it will be necessary to communicate the identification code at the time of booking; if there is no correct notice, the Garden Relais SPA will be forced to charge for the complete service performed.
In case you have to cancel the reservation with possession of a Gift Card, please contact us by 7.00 pm on the previous day; if there is no advance notice, the Gift card will be considered used.
* The Gift Card policy has been changed since 15/06/2020. Contact us for information at 0423 914874
FREQUENTLY ASKED QUESTIONS (FAQ)
What should I do if I am aware of important aspects concerning my health?
When booking your treatment, please report to the Reception any information relating to your health or if you are pregnant.
Can I undergo treatments if I am pregnant?
The treatments we can carry out for pregnant women are all facial treatments, basic manicures and pedicures.
What should I wear to go to the SPA?
Access to the spa is permitted wearing a bathing suit, bathrobe and slippers. Only inside: Finnish Sauna, Turkish Bath and Biosauna it is compulsory not to wear synthetic fiber clothing, but to wear a towel or any other cotton garment.
In the changing rooms, you will have the opportunity to wear a bathrobe and slippers that will allow you to move more comfortably.
When should I arrive for my treatment?
We recommend that you arrive about 15 minutes before your appointment to be able to relax while sipping a healthy drink prepared for you.
What should I wear during the treatments?
The treatments are carried out wearing the hygienic briefs that will be provided before the treatment, to ensure greater comfort.
What happens if I arrive late for my treatment?
Arriving late means reducing the treatment time and not being able to fully benefit from it. The treatment will end at the established time to avoid delays for the next Guest.
What should I do if I have to cancel my reservation?
Should you revoke your treatment, we ask you to notify us by 19.00 the night before. If you do not notify us within the specified terms, your reservation will be charged for the full amount of the reserved treatment.
